rr111's Privacy Policy

1. Introduction & General Guidelines

rr111 is a safe and reliable online betting and casino platform serving users in Bangladesh. We place the highest importance on the privacy of your personal information and are fully committed to protecting it.

This privacy policy describes what information we collect when you use rr111's website or services, how we use that information, who we share it with, and what your rights are. We will update this page before any changes take effect.

Our platform is operated exclusively for those aged 21 and above. We do not knowingly collect any information from minors. If a parent believes their child has created an account, please contact us immediately.

2. Information We Collect

rr111 collects only the information needed to operate our services properly, verify your account, and ensure secure transactions.

2.1 Information You Provide Directly

• Full name, date of birth, and information related to age verification
• Valid email address and mobile number
• Residential address
• Identity documents (national ID card, passport, or equivalent) — only when required for identity verification
• Payment-related information: account details required for bKash, Nagad, Rocket, Upay, or bank transfers (full PINs or passwords are never collected)

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and technical details about your device
• Time spent on the site, pages visited, and click patterns (log data)
• Information from cookies and similar tracking technologies (details in section 7 below)

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may occasionally receive limited information from trusted verification service providers. This information is used solely for account security purposes.

3. Purpose of Using Information

We use the information we collect for the following legitimate purposes:

• Creating, managing, and securing your account
• Processing deposits and withdrawals smoothly
• Correctly applying bonuses, cashback, and VIP benefits
• Completing identity verification (KYC) in compliance with applicable laws and regulations
• Preventing fraud, money laundering, and unauthorized access
• Providing 24/7 customer support and resolving complaints
• Improving our platform and user experience
• Sending relevant offers and updates with your permission
• Implementing responsible gaming policies

4. Policy on Disclosing and Sharing Information

rr111 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with selected technology partners engaged for payment processing, technology maintenance, and identity verification. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

It is our legal responsibility to disclose information in accordance with lawful directions from courts, investigative agencies, or competent authorities. In such cases, only the minimum necessary information is provided.

4.3 Fraud Prevention

In cases of serious fraud or deception, the necessary information may be provided to the relevant investigative agency.

5. Data Storage and Security

The security of your information is very important to us. rr111 follows the technical and administrative security measures below:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Access Control: Only authorized personnel may access your information, and only as required for their designated duties.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Minimization Policy: We store only the information that is genuinely necessary.

The retention period for data depends on the type of information and legal requirements. Even after an account is closed, some information may be retained for a defined period due to legal obligations. After that, the information is securely deleted or anonymized.

6. Your Rights

As a user of rr111, you have the following rights regarding your own information:

• Access: You have the right to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information in your account be corrected.
• Request for Deletion: In certain circumstances you may request that your information be deleted — however, some information may be required to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that processing of your information be suspended.
• Opt Out of Marketing: You may request to opt out of promotional communications at any time.
• Data Portability: You may request to receive information relating to you in a structured format.

To exercise any of the above rights, please contact us by email. We will respond to your request as quickly as possible within the maximum permitted timeframe.

7. Cookies and Tracking Technologies

The rr111 website uses cookies and similar technologies that store small data files in your browser. These are used for the following purposes:

• Essential Cookies: Keeping your login session active, managing security tokens, and ensuring the core functions of the platform — without these, the site does not work properly.
• Functionality Cookies: Remembering your preferred language and settings.
• Analytics Cookies: Understanding which parts of the site are used most and improving the user experience. This information is anonymised.

Cookies can be disabled from your browser settings, though this may limit some functionality of the site.

8. International Data Transfers

Some of our technology partners may be located outside Bangladesh. In such cases, data transfers are carried out only with adequate safeguards in place (encryption, contractual confidentiality terms). We ensure that wherever your information is processed, the standards of this privacy policy are maintained.

9. Protection of Children and Minors

rr111's services are strictly for those aged 21 and above. We do not knowingly collect any personal information from minors or allow them to open accounts. An age verification process is conducted at the time of registration.

If a parent or legal guardian discovers that their underage child has created an account or provided personal information, please contact us immediately. We will take steps to close that account and delete the information as quickly as possible.

10. Third-Party Links

The rr111 platform may occasionally contain links redirecting to payment gateway or game provider sites. These external sites have their own privacy policies and we are not responsible for them. You are advised to read their own privacy policies before visiting these sites.

11. Policy Changes and Updates

rr111 reserves the right to update this privacy policy at any time. For significant changes, we will display a notice on the platform and/or send a notification to your registered email. The most recently updated version will always be available on this page.

Continued use of our services after any changes will be considered as your consent to the updated policy. If you do not agree with the changes, you may close your account and stop using the services.

12. Responsible Gaming and Data Protection

We believe responsible gaming and data protection are closely linked. Information about your gaming behavior — such as deposit amounts and play patterns — may sometimes be monitored as part of a responsible gaming program. This is done for your protection, not to share with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.